Terms & Conditions
These Terms & Conditions govern your access to and use of www.goldenhairven.com and any purchases made through the website.
By using this website or placing an order, you agree to these Terms. If you do not agree, you should not use the site.
Nothing in these Terms affects your statutory consumer rights under Irish or EU law.
About Golden Hairven
Golden Hairven is an online luxury hair brand offering curated human hair wigs and extensions.
Products are sold exclusively online through our official website.
Eligibility
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To place an order, you must:
- Be 18 years or older, or have permission from a legal guardian
- Have the legal capacity to enter into a contract
- Provide accurate and complete information
Product Information & Accuracy
We aim to ensure all product descriptions, images, and pricing are accurate and clear.
However:
- Slight variations in colour, texture, or appearance may occur due to lighting, screen display, and the natural nature of human hair
- Such variations do not constitute a defect under Irish consumer law
- Match their description
- Be of satisfactory quality
- Match their description
- Be fit for their intended purpose as required under the Sale of Goods and Supply of Services Act and EU law.
All products supplied must:
Ordering & Contract Formation
- Placing an order constitutes an offer to purchase
- A contract is formed only once you receive order confirmation
- We reserve the right to refuse or cancel an order if:
- The product is unavailable
- There is a pricing or listing error
- Fraud or unauthorised activity is suspected
Prices & Payment
- All prices are shown at checkout in the displayed currency
- Prices include applicable VAT unless otherwise stated
- Prices may change at any time, but changes will not affect confirmed orders Payment must be completed in full before dispatch.
Golden Hairven does not store payment card details.
Delivery
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We deliver within Ireland and internationally.
- Delivery times are estimates and not guaranteed
- Customs duties, import taxes, or local charges (where applicable) are the customer’s responsibility
- Delays caused by couriers, customs, or events outside our control are not our liability Risk of loss passes to you upon delivery.
Please note:
Right of Withdrawal (EU Cooling-Off Period)
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Under EU consumer law, customers generally have 14 days to withdraw from a distance purchase.
- Sealed goods that are not suitable for return for health or hygiene reasons once unsealed Due to hygiene and safety reasons, human hair wigs and extensions fall under this exemption once opened or worn.
- Products must be unused, unworn, unaltered, and in original packaging
- Any lace cut, styling, colouring, washing, or wear voids the right of withdrawal This does not affect your rights if a product is faulty or not as described.
However, the law provides exceptions for:
Where withdrawal applies:
Faulty or Non-Conforming Goods
If a product is faulty, damaged, or does not conform to the contract, you are entitled to remedies under Irish law, including:
- Repair
- Replacement
- Refund (where applicable) You must notify us within a reasonable time and provide evidence of the issue.
Normal wear and tear or improper care does not constitute a fault.
Returns & Refunds
Approved refunds will be issued to the original payment method within a reasonable timeframe.We reserve the right to refuse returns that:
- Do not meet hygiene requirements
- Show signs of use or alteration
- Are returned outside permitted timeframes Return shipping costs are the customer’s responsibility unless the item is faulty.
Intellectual Property
All content on this website — including branding, images, text, logos, and designs — is the intellectual property of Golden Hairven.You may not copy, distribute, or reproduce any content without written permission.
Acceptable Use
You agree not to:
- Use the website unlawfully
- Attempt unauthorised access to systems
- Upload harmful software or content
- Misuse the website in any way that harms Golden Hairven or others
Limitation of Liability
To the maximum extent permitted by law:
- Golden Hairven is not liable for indirect or consequential losses
- Our total liability shall not exceed the price paid for the product Nothing in these Terms limits liability where it cannot legally be limited.
Disclaimer
Golden Hairven products are cosmetic in nature.
We do not provide medical or professional advice.
Customers are responsible for determining suitability for personal use.
We do not provide medical or professional advice.
Customers are responsible for determining suitability for personal use.
Privacy & Data Protection
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Personal data is handled in accordance with:
- The General Data Protection Regulation (GDPR)
- Our Privacy Policy
Governing Law & Jurisdiction
These Terms are governed by the laws of Ireland.
Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.
Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.
Changes to These Terms
We may update these Terms from time to time.
The most current version will always be available on this page.
Continued use of the website constitutes acceptance of any updates.
The most current version will always be available on this page.
Continued use of the website constitutes acceptance of any updates.
Contact Us
For questions about these Terms, please contact us via:
Website: www.goldenhairven.com
Contact page: www.goldenhairven.com/contact-us
Website: www.goldenhairven.com
Contact page: www.goldenhairven.com/contact-us
