Frequently Asked Questions
Last Updated on February 29, 2026
Placing an order is quick and easy. Simply browse our collection and select your preferred item(s). Choose the required size, length, and colour (where applicable), then click Add to Cart. When you’re ready, proceed to checkout, enter your delivery details, and complete your purchase using one of our secure payment options
We partner exclusively with DHL Express to ensure your package arrives safely and swiftly, no matter where you are.
Estimated Delivery Times
- Ireland
- Estimated delivery: Next Business Day (Standard)
- UK & Europe
- Estimated delivery: 1–2 Business Days
- USA, Canada, Asia & Middle East:
- Estimated delivery: 2–3 Business Days
- Rest of World
- Estimated delivery: 3–5 Business Days
Delivery times may vary depending on customs processing, your exact location, or circumstances beyond our control. Tracking information will be provided in your shipping confirmation email so you can monitor your order’s journey.
Our ready-to-ship wigs are expertly crafted in a medium cap size, designed to comfortably fit approximately 95% of women, with an average head circumference of 22.5 inches. Each wig features an adjustable drawstring, allowing for a secure, customised, and snug fit. For best results, we recommend reviewing our detailed Size Guide before placing your order.
We accept a range of secure and trusted payment options, including major Credit & debit cards, Klarna, PayPal, Apple Pay, and Google Pay. PayPal allows you to check out as a guest without creating an account, while Klarna offers a Buy Now, Pay Later option, enabling you to spread your payment across three interest-free instalments, subject to eligibility.
Yes, we offer Buy Now, Pay Later through Klarna, allowing you to spread the cost of your purchase across up to three instalments. This option is available at checkout, subject to Klarna’s approval and terms.
Once an order has been placed, it cannot be changed or cancelled, as processing begins immediately to ensure a prompt turnaround. We kindly recommend reviewing all order details carefully before completing your purchase.
We want you to love your Golden Hairven purchase. If you are not completely satisfied, we are happy to offer a refund or exchange on all eligible items within 14 days of receipt.
Customers are responsible for ensuring that all shipping details are accurate at checkout. If a parcel is returned due to an incorrect or incomplete address, reshipment fees may apply before the order can be sent again.
Yes — we proudly deliver worldwide. International orders may be subject to local import duties and taxes, which are the responsibility of the buyer. We ensure each package is carefully prepared to reach you safely, wherever you are.
Absolutely. Golden Hairven wigs, bundles, and ponytails are crafted from 100% premium human hair, carefully selected for its longevity, density, and luxurious finish. Each strand is designed to lay seamlessly for a flawless, natural look.
Hair density describes the volume of hair applied to create a bundle or wig. For a natural look, we recommend starting from 200 grams; for a full, red-carpet finish, from 300 grams. Choose your preferred density to achieve the style and fullness you desire.
For a naturally voluminous look, 2 bundles are ideal. For a glamorous, red-carpet effect, 3 or more bundles create the perfect luxurious finish.
Minimal shedding and tangling are natural with any human hair product, but with proper care, these are greatly reduced. Golden Hairven is crafted for long-lasting wear and effortless elegance when maintained correctly.
We recommend:
- Sulfate-free shampoo and a moisturizing conditioner
- Silk or satin bonnets at night
- Heat protectant sprays when styling
Gently detangle with a wide-tooth comb, wash with sulfate-free shampoo and conditioner, and avoid sleeping with wet hair. When not in use, store your wigs and bundles on a stand to maintain their shape and longevity.
You may get them wet, but prolonged exposure to water, especially chlorine or saltwater, can cause tangling or damage.
Yes. Every Golden Hairven wig comes pre-styled and pre-plucked with subtle lace knots, offering a ready-to-wear foundation that’s easy to customize further if desired.
Yes. Our human hair products can be dyed, straightened, curled, and styled. For best results, we recommend professional colouring and always using heat protectants to preserve hair integrity.
Yes. Salons and bulk buyers can enjoy exclusive pricing. Please contact our sales team for detailed information and personalized support.
If you have any questions or need guidance, our customer care team is ready to assist. Reach out via email or live chat. We are here to help you select the perfect hair for your look.

