We want you to love your Golden Hairven purchase. If you are not completely satisfied, we are happy to offer a refund or exchange on all eligible items within 14 days of receipt.

Conditions for Return

For health and hygiene reasons, all returns must be unopened, sealed, and in their original packaging and condition.

• We cannot accept items that have been opened, handled, brushed, or tampered with.
• The original packaging (tags, bags, boxes) must be undamaged.
• You are responsible for the care of the goods while they are in your possession.

How to Initiate a Return

1. Contact Us First: Please email [email protected] with your proof of purchase and reason for return. Do not send items back without prior approval.
2. Approval: If your return request meets our conditions, we will send you a confirmation email with detailed shipping instructions.
3. Ship Your Item: You are responsible for the shipping costs and safety of the returned goods. We strongly recommend using a tracked or registered service, as the item remains your responsibility until it reaches our Dublin warehouse.

Return Address

Processing Refunds & Exchanges

Once we receive and inspect your return, we aim to process your refund or exchange within7 days.

• Need it faster? We cannot ship an exchange until the original item is returned. If you need a replacement urgently, we recommend placing a new order and returning the original item for a refund separately.